SHIPPING POLICY

We appreciate your trust in our brand. It is our priority to ensure your hair product orders are dispatched promptly and delivered with the utmost care to your designated location worldwide. Kindly review the following shipping policy, which applies to the United Kingdom, Europe, and international destinations.

Shipping Destinations

·         United Kingdom: We provide shipping services to all areas within the United Kingdom.

·         Europe: Our company delivers to the majority of European countries. For a comprehensive list of eligible countries, please consult our website.

·         Worldwide: International shipping is available to select countries outside of Europe. For further information regarding worldwide availability, we invite you to contact our customer service department or refer to our website.

Order Processing

All orders are processed within 1 to 2 business days (Monday through Friday, excluding national holidays). Orders submitted after 15:00 local time will be processed on the subsequent business day.

Estimated Delivery Timeframes

·         United Kingdom: Delivery is typically completed within 2 to 4 business days following dispatch.

·         Europe: Delivery is generally achieved within 4 to 7 business days after dispatch, subject to the destination.

·         Worldwide: International deliveries typically require 7 to 14 business days, depending on the destination country and customs procedures.

Shipping Charges

Shipping fees are calculated at checkout and are determined by the shipment’s destination and total order weight. Complimentary shipping may be offered for orders exceeding a specified value; please consult our website for current promotional offers and eligibility.

Order Tracking (UK only)

Upon dispatch, customers will receive a confirmation email containing a tracking number, enabling real-time monitoring of the shipment’s progress.

Customs, Duties & Taxes

For orders shipped outside the United Kingdom, recipients may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are payable upon delivery. We recommend consulting your local customs office for additional information regarding applicable fees. We cannot be held responsible for incorrect address details supplied by the customer.

Delivery Concerns

If your order does not arrive within the estimated timeframe or if you encounter any issues with delivery, please contact our customer service team at the earliest opportunity. We are committed to addressing and resolving any concerns to your satisfaction.

Contact Information

For further inquiries regarding our shipping policy or your order status, kindly email us at info@folligen8.co.uk or utilise the contact form available on our website.

We thank you for selecting us for your hair care needs and look forward to serving you worldwide.